Returns, Exchanges & Refunds

Your sparkle should come with peace of mind.

We want every Glimtiq piece to bring you joy. If your order is not quite right, our team is here to help you through a simple return or exchange process.

Returns & exchanges may be requested within 7 days of delivery.

Returns & Exchanges

Changed your mind? Sometimes finding the right sparkle takes a second look.

  • Request a return or exchange within 7 days of delivery.
  • The jewellery must be unused and unworn, with its original tag intact.
  • Send the item with its original invoice, accessories, box and intact packaging. The jewellery must have no scratches, alterations, missing embellishments or damage after delivery.
  • If you bought a bundle, return all bundle items and if any free gifts.


Which Items Not Eligible for Standard Returns or Exchanges

The small print, without the magnifying glass.

  • Items received in return of an exchange.
  • Items purchased using store credit issued for an earlier return/exchange.


How to Make a Request

Let’s sort this out together.

Message us on WhatsApp at [mobile and whatsapp number] with your order number, the item, and the reason for your request. We will respond within 24 working hours.

Please wait for our return instructions before sending an item back.


Refund Options

Your money, your choice. (Store credit is an option, never a surprise.)

We believe your money belongs to you. We won’t force you(unlike others) into store credit loop: you can choose a direct refund to bank or opt for store credit if you’d like to try something else. The applicable rules are explained below. No tricks, no surprises.

After your return item is received and passes inspection, you may choose:

  • Refund to Bank: You’ll receive the amount paid for the returned item, ducting a small 3% payment processing charge.  (For COD orders, we’ll use the UPI ID or bank account you provide)
  • Store credit: You’ll receive the full amount paid without 3% payment processing charge. Use it for any product at glimtiq.com within 6 months.

Note:
If Glimtiq arranges reverse pickup for you, ₹80 reverse pickup charge will be deducted from the refund or store credit.
If reverse pickup is unavailable for your location, send item to us by a tracked courier; Glimtiq will not deduct the ₹80 reverse pickup charge in such cases.


Wrong, Damaged or Missing Items

Your parcel should bring joy, not a puzzle.

If something is wrong with your delivery, please contact us within 24 hours of delivery. Send a continuous, unedited unboxing video recorded in clear lighting, starting with the sealed parcel and showing the complete opening and contents. Claims reported later may be declined where the delivery proof and issue cannot be verified.

For a confirmed wrong or damaged item, we will arrange free pickup and send a replacement at no charge. If the same item is unavailable, you may choose a similar item or a full refund.


Return Inspection

Just a quick check before we wrap things up.

We inspect all returned items. If a return or exchange does not meet the conditions above, we may decline the request and send the item back at the customer's expense.


Order Cancellations

Love at first click can turn into second thoughts. If the dopamine fades fast, we’ve got you covered. Here’s how to hit undo before dispatch.

You may request cancellation before dispatch. Accepted prepaid cancellations are refunded in full to the original payment method. Orders cannot be cancelled after once it dispatched; eligible items may avail return and exchange after delivery under this policy.

Still not sure?

Drop us anything at our WhatsApp support nummber :  [mobile and whatsapp number].